Shipping & Returns Policy – JarvisJewel
 

Last updated:2026
 

Thank you for shopping with JarvisJewel – Affordable Elegance in Moissanite Jewelry.
This Shipping & Returns Policy explains how we handle shipping, delivery, returns, exchanges and cancellations for your orders.

By placing an order on our website, you agree to the terms below.
 

1. Shipping

1.1 Processing Time

• Orders are typically processed within 3–5 business days after payment is confirmed.

• Custom or made‑to‑order pieces may require additional processing time of 8–12 business days for production before shipping.

• Orders are not processed, shipped or delivered on Sundays or public holidays.

If we experience a high volume of orders or any unexpected delay, we will contact you via email or phone.
 

1.2 Shipping Methods & Delivery Time

We ship orders using trusted courier partners.

• Standard Shipping: Estimated delivery within 3–5 business days after dispatch.

Delivery times are estimates only and may vary due to courier delays, weather, holidays, or other factors beyond our control.
 

1.3 Shipping Charges

• Shipping charges are calculated and displayed at checkout based on your delivery location and selected shipping method.

• From time to time, we may offer free shipping promotions. Any such offers will be clearly mentioned on our website or during checkout.

1.4 Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email/SMS, and

• A tracking number (where available) so you can follow your shipment status online.

1.5 Incorrect Address / Undeliverable Packages

Please ensure your shipping address and contact details are accurate at the time of placing the order.

If a package is returned to us due to an incorrect or incomplete address, refusal, or repeated failed delivery attempts, we may:

• Reship the order after collecting additional shipping charges, or

• Cancel the order and issue a refund excluding original shipping charges (subject to our refund rules below).

2. International Shipping (If Applicable)

If you ship outside your primary country, please adjust this section as needed.

• International orders may be subject to customs duties, taxes, or import fees charged by the destination country.

• These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

• Customs policies vary by country; please check with your local customs office for more information.

Delays caused by customs clearance are beyond our control and may extend delivery times.

3. Returns & Exchanges

We want you to love your JarvisJewel purchase. If you are not fully satisfied, please review our return and exchange terms below.

3.1 Eligibility for Returns

Subject to the conditions in this Policy, you may request a return or exchange if:

• The item is unused, unworn, and in its original condition, and

• All original packaging, tags, certificates, and accessories are included, and

• You contact us within 7 days from the date of delivery.

Certain items may not be eligible for return or exchange, including but not limited to:

• Custom‑made or personalized jewelry

• Items that have been resized, altered, or damaged after delivery

• Items purchased on final sale or marked “non‑returnable”

Please check the product description for any specific return restrictions.

3.2 Return Process

To initiate a return or exchange:

1. Contact us at [your support email / phone / WhatsApp] within 7 days of receiving your order.

2. Provide your order number, reason for return, and clear photos if the item is damaged or incorrect.

3. Our team will review your request and, if approved, share return instructions and the return address.

Unless the return is due to our error (wrong item, damaged item, etc.), you may be responsible for:

• Return shipping costs, and

• Ensuring the item is securely packed to avoid damage in transit.

We recommend using a trackable shipping service and keeping the receipt as proof of return.

3.3 Inspection & Approval

Once we receive your returned item:

• We will inspect it to confirm it meets our return conditions.

• If approved, we will process your refund or exchange as per your request.

• If the item does not meet our conditions (used, damaged, missing parts, etc.), we may:

  • Decline the return and send the item back to you, or

  • Offer a partial refund at our discretion.

4. Refunds

4.1 Refund Method

Approved refunds will be processed to:

• The original method of payment, or

• As store credit, depending on your preference and our policy.

Please allow 3–7 business days for the refund to appear in your account after we approve it. Processing times may vary by bank or payment provider.

4.2 Non‑Refundable Items & Charges

The following are generally non‑refundable:

• Original shipping charges

• Cash‑on‑delivery (COD) fees (if applicable)

• Customs duties, taxes, or import fees paid by you

• Gift wrapping or special packaging charges

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. Contact us within 7 days of delivery at [your support email / phone].

2. Provide your order number and clear photos of the item and packaging.

After verification, we may:

• Replace the item at no additional cost, or

• Offer a full or partial refund, or

• Provide an alternative solution, depending on stock availability and the nature of the issue.

6. Order Cancellations

6.1 Before Shipment

You may request to cancel your order before it has been shipped by contacting us as soon as possible.

• If the order has not yet been processed or shipped, we will cancel it and issue a refund.

• If processing has already begun (especially for custom pieces), cancellation may not be possible or may incur a fee.

6.2 After Shipment

Once an order has been shipped, it cannot be cancelled. You may still be able to request a return after delivery, subject to our return conditions.
 

7. Contact Us

For any questions about shipping, returns, or your order, please contact:

JarvisJewel / Jarvis Enterprise
B-401, Sicilia Business Hub,
Mota Varachha, Surat – 394101, India
Phone: +91 92130 10899